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H-Sphere
Client Support Solutions |
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In partnership with Lucid Logic, Fierce Thought now offers client support
solutions for H-Sphere web hosts and resellers.
Lucid Logic understands how
important it is to keep web hosting clients satisfied and ensure issues
get resolved to the client’s satisfaction.
For a small to medium sized web host or hosting reseller, tech support can
be an overwhelming task that could potentially hinder a business’
bottom-line and prevent a business from meeting sales goals due to the
overwhelming amount of time required to support existing clients.
With Lucid Logic’s outsourcing solution you can be rest assured that your
client’s questions, problems and other issues will be taken care of
efficiently and professionally without you having to worry about your
support tickets and other support related issues being taken care of.
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Main |
Starter |
Basic |
Plus |
Pro |
Premium |
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Maximum
Customers Supported |
25 |
50 |
100 |
200 |
350 |
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Maximum
Support Tickets Per Month |
20 |
35 |
50 |
75 |
150 |
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Monthly
Recurring Cost |
$89.99 |
$119.99 |
$149.99 |
$169.99 |
$199.99 |
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Included
Services |
Starter |
Basic |
Plus |
Pro |
Premium |
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Unix BSD
Hosting Client Ticket Support |
√ |
√ |
√ |
√ |
√ |
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Windows
Hosting Client Ticket Support |
√ |
√ |
√ |
√ |
√ |
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Reseller
Hosting Ticket Support |
√ |
√ |
√ |
√ |
√ |
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Outage /
Server Error Ticket Support |
√ |
√ |
√ |
√ |
√ |
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Password
Recovery & Reset |
√ |
√ |
√ |
√ |
√ |
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Web Mail
& Email |
√ |
√ |
√ |
√ |
√ |
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FTP & SSH
Support |
√ |
√ |
√ |
√ |
√ |
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H-Sphere
Navigation |
√ |
√ |
√ |
√ |
√ |
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Site
Studio |
√ |
√ |
√ |
√ |
√ |
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osCommerce |
√ |
√ |
√ |
√ |
√ |
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phpBB |
√ |
√ |
√ |
√ |
√ |
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PHP My
Admin |
√ |
√ |
√ |
√ |
√ |
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My SQL
Server |
√ |
√ |
√ |
√ |
√ |
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MS SQL
Server |
√ |
√ |
√ |
√ |
√ |
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Front
Page & FP Extensions |
√ |
√ |
√ |
√ |
√ |
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Extropia
Web Guestbook |
√ |
√ |
√ |
√ |
√ |
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File
Manager |
√ |
√ |
√ |
√ |
√ |
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Customer
Billing Disputes |
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√ |
√ |
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3 Hour Ticket Reply Guarantee |
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√ |
√ |
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Forum
Moderator & Support |
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√ |
√ |
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Phone
Moderation of New Account Signup* |
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√ |
√ |
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Server
Outage Support |
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√ |
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Additional
Monthly Services *** |
Starter |
Basic |
Plus |
Pro |
Premium |
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Branded IM
Chat Services |
$29.99 |
$34.99 |
$39.99 |
$44.99 |
$49.99 |
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Branded
Phone Support |
$79.99 |
$89.99 |
$109.99 |
$129.99 |
$149.99 |
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Branded
Toll-Free Support (500 Minutes)** |
$40.00 |
$45.00 |
$50.00 |
$55.00 |
$60.00 |
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*** All
Additional Services Limited to 8:00am to 5:00pm, Monday through Friday
PST, Holidays Excluded.
** Branded Toll-Free Phone Support requires Branded Phone Support Add-On
and charge is in addition to base package and Branded Phone Support.
Toll-Free Phone Support has an additional one-time setup fee of $50.00.
* Phone moderations only performed to United States & Canada phone
numbers, international phone moderations available for an additional
per-call charge.
After Hours Support for certain services also available. Standard branded
phone support available with local phone number of top 100 markets.
Contact us for additional information.
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