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Alex
Hathaway,
Director of
Fierce Thought Seattle
Alex Hathaway began his
career in 1995 at a small arcade where he learned about solid state
electronics and repair for arcade games and entertainment attractions on
the job. He then left the Seattle based arcade to pursue a career in a
more computer oriented business, Office Max. After only two months with
Office Max, Alex left to work for Omni Development, Inc. another Seattle
based company. Omni is a small software development house, Alex learned
about computer hardware and some programming as well as streaming media
and content production while simultaneously working for Real Networks
through the years of 1997 to 2001.
After leaving Real Networks and Omni Development, Alex went to AT&T
Wireless Services now known as Cingular Wireless, where he has was
employed from 2001 through 2006. Alex built the foundation for a content
management and delivery system used to date by a task force geared for
resolving complex and escalated issues. With a solid understanding of how
information delivery speed affects call resolution, the system engineered
for the company was designed to have minimal overhead while offering the
maximum amount of information availability.
Alex went on to co-manage a call tracking system based in Macromedia
ColdFusion which supplies interpreted as well as raw data to many
different functional groups across multiple internal organizations. The
information collected in this call tracking system lends itself to the
internal process analysts and project managers’ improvement goals by
providing real time data in an on-demand environment.
Alex’s ongoing role during the above project focused on the support of
Enterprise level wireless data customers. This intense, high speed and
instant response environment has allowed Alex to understand the
complexities of wireless networking over large network backbones, small
intranet operations and the necessity for quick and concise resource
availability across the board.
After spending some time in the Enterprise Data Support group within
Cingular, Alex transitioned over to the Methods and Procedures group for
National Customer Service Operations. Here he worked on establishing and
refining existing policies and procedures geared at helping Cingular's
consumer customer base achieve their needs through inbound calls to
Cingular's customer service centers.
Alex has since moved on from Cingular and now works for Microsoft as a
System Support Analyst. He is currently working with a team geared toward
providing reporting and business intelligence data to the field.
Specifically he manages the communication and support model for the
Business Analytics and Reporting team within Sales Marketing and Services
Readiness, and their interaction with the rest of the Enterprise.
In his free time, Alex enjoys spending time with friends, programming,
furthering his knowledge of global communications and infrastructure as
well as the occasional drink over a discussion of current events.
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